That is due to the site the script pulls from. It's api shows that the location exisits, but the site does not have any information from that location at all. Nothing that I can do on the script will fix this issue. Your users will just have to enter in a more populated/larger city.
I can understand this being a big issue if it was in the states. But around the world, there are so many cities and countries around the world. And not all of the are connected to the internet 24/7. Or have sensors in those towns that are made public that can be accessed online.
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That is due to the site the script pulls from. It's api shows that the location exisits, but the site does not have any information from that location at all. Nothing that I can do on the script will fix this issue. Your users will just have to enter in a more populated/larger city.