Epson Stylus CX9475Fax All-in-One with Printer - Scanner - Copier
Epson
- C11C696201WN
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Epson Stylus CX9475Fax All-in-One with Printer - Scanner - Copier
Increase your Productivity with the Epson CX9475Fax, the all-in-one with every feature you want and every
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Reviews
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I've been loving Epson products for many years, but this decision is based upon the previous reviews of this model and based upon the tech support people I talked with on the phone today. I have an Epson printer/scanner/copier CX5000 and on the box and in the tech notes it says works wirelessly also. Great! I thought. However it seems that this model Epson #CX9475Fax is the ONLY model they say will do BOTH printing and scanning wirelessly. ALL there other models, including the one I own, will ONLY print wirelessly. And an EXTERNAL cheap crap print server attached to the back?? Oh c'mon! The Epson tech I spoke with today said that the other models are not designed for wireless scanning. (However I CAN scan wirelessly using the Windows Scanners and Cameras Wizard but the quality is really poor(I have to clean it up with Photoshop) and sometimes it works sometimes not.) But this came from one of their Level 2 techs, which I had to repeatedly blast my way through the Level 1 tech to get
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My experience is very similar to that of psyrog. At least my ink cartridges worked. Was very disappointed to see the 3rd party external print server, which is the defective part as when the computer releases the connection, the server drops the signal.
When this happens, I have to reboot the server, reinstall the drivers, run though the installation process and then hope that the Server will not drop before I print. The Server has dropped within seconds, but occassionaly it will go a couple of days.
I have contacted Technical Support by phone and by email. When on the phone, they walked me through the reinstallation process which I was already able to with the CD, so this was not much help. And since it is not an 800 number, the calls are on your dime, not theirs. These calls can take awhile as the Tech didn't seem at all familiar with the product, and didn't want to hear that I had already done everything he was suggesting, several times. I finally just shut my mouth and let him
When this happens, I have to reboot the server, reinstall the drivers, run though the installation process and then hope that the Server will not drop before I print. The Server has dropped within seconds, but occassionaly it will go a couple of days.
I have contacted Technical Support by phone and by email. When on the phone, they walked me through the reinstallation process which I was already able to with the CD, so this was not much help. And since it is not an 800 number, the calls are on your dime, not theirs. These calls can take awhile as the Tech didn't seem at all familiar with the product, and didn't want to hear that I had already done everything he was suggesting, several times. I finally just shut my mouth and let him
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I was looking for an All In One and bought this because of the connectivity options and Epson reputation. This is actually the CX9400fax sold with an external third party printer server that velcros to the back of the machine. The server has an antennae for wireless 'g' and an ethernet connection as well. The server connects to the machine with a usb cable. Out of the box two of the four cartridges were defective. The Epson software installed without a problem and worked flawlessly when connected directly to the computer through the usb port. The ethernet connection also worked fine through my router. However; with Epson support I was never able to get the wireless connection to work. After 2 1/2 hours with Epson they were still willing to assist but by then I was ready to throw in the towel. They were somewhat helpful but it became apparent there are some bugs to work out. And then there are the typical tech issues you hear so much about. Told that the tech would get back with me in 2-3
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